Now, having a leadership role as President, Kevin works in the front line with the sales team and ensures that his team is always providing excellent service to Lakeland’s customers. He also oversees all those who work in the Minneapolis building, communicating and implementing Lakeland’s overall direction.
Kevin’s favorite part of the job is being out on the road, meeting customers and traveling to conventions to try and generate new business. This has been a great challenge since COVID-19 threw a wrench in in-person conferences and people have been forced to continue these efforts virtually.
When asked what the greatest changes have been since he started at Lakeland, his response was, “One of the best things is honestly that there hasn’t been a whole lot of change, especially in the personnel.”
Advice in His Leadership Role
“There is a lot to learn in this industry and you really have to be self-motivated and committed to learning.” Kevin said when asked what advice he would give to people who are new to the field. “You have to be accountable and responsive, don’t make people wait.”
Kevin is constantly on checking his emails and texts, and answering calls to make sure he can provide assistance. He values the importance of being customer-focused because this helps in understanding customers better and align products and services to create great value.